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EMAILGRAPH EMAILGRAPH
Email Embedded Graphics

Question:

When creating an email in HelpDesk, I paste a graphic into my Email, but the receiver never sees it, why?


Answer:

The Email processing in our software, Tele-Support HelpDesk cannot be compared that of Outlook or other Email clients.  Each Email client has their own protocols.  

 

For the majority of the time, Email clients follow industry standards.  With our Email, most standards are followed except as follows

 

HelpDesk uses HTML Templates.  Blank or not, the code behind the Template is HTML.


Since there is no REF tag in the email template to use this graphic, graphics must have a reference point using a HTTP://

 

We will continue to maintain and keep the current Templates & Signature section updated so it continues to function as designed.




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