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KI_15032 KI_15032
Email Identity not displays when using 'Send

Problem:

We have multiple SMTP accounts configured so Users can utilize the 'send as' when responding for another User or Department.  However the FROM identity is still the logged in User and not the 'send as' users identity


Cause:

None.  The true identity when using the 'send as' feature, would always be the logged in USER. 


Solution:

Work around if you don't want the 'true' identity of the sending displayed, is to use a more company generic identity.        

                               Identity                        Send As

       Example:        FROM:  Resource Dynamics        <support@resource-dynamics.com>

                       FROM:         Resource Dynamics        <sales@resource-dynamics.com>



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