RESOURCE DYNAMICS, INC.

Helping Customers Help Customers since 1994
Index by Tip Id | Index by Description | Search Keywords | Search Text | Home Page
KI_15035 KI_15035
Workflow not found

Problem:

Creating inquiry and getting error 'workflow not found'


Cause:

Enabled the optional feature and did not complete the configuration


Solution:

Be sure there are NO locks in the \server or \server\users folder. 


Must have exclusive access to the database.

Make a safe backup of your database (helpdesk mdb)


Log into configuration | optional features | go to Inquiry Workflow

If enabled, click the 'configure' button

If not, enable then click the 'configure' button


If the <next> button enabled, click it

If not, click the first option on the screen, then click <next>


If the box "enable workflow by default on all new inquiries' is check, uncheck it.


click save - uncheck the 'use inquiry workflow feature' box - click save and Exit.


In 'some' cases, you may need to contact our Support Team for a database patch to run to completely clear the settings.  Or run the update/repair installer which includes the patch.


Reminder: DO NOT enable features if there is a configuration button.  If you do not complete the configuration this will cause issues in the software application


If you are still experiencing this issue, please complete the online form

http://www.resource-dynamics.com/support/inquiry_ticket.asp

Please provide DETAILS and full contact information.

(FREE support services available to registered evaluations and customers with active contracts)

Copyright © 2018 Resource Dynamics, Inc.
Created with Tele-Support HotTips Publisher