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KI_15035 KI_15035
Workflow not found


Creating inquiry and getting error 'workflow not found'


1) Enabled the optional feature and did not complete the configuration

2) Workflow table is missing or corrupted


IMPORTANT: make a SAFE copy of your current HelpDesk database

1) Be sure there are NO locks in the \server or \server\users folder. 

Must have exclusive access to the database.

Make a safe backup of your database (helpdesk mdb)

Log into configuration | optional features | go to Inquiry Workflow

If enabled, click the 'configure' button and complete the configuration.

If you do not with to use this feature, uncheck the box.

2) Download the attached ZIP file and extract both files and save into your main \server folder.

Must have exclusive access to the database. Make sure ALL users have existed and

close the Scheduler/Post Office.  Check the \server folder for any *.lck files and remove them.

check the \server\users folder and remove all *.lck files.

Run the HDDBFix.exe

Once completed, launch your HelpDesk client and logon.

In 'some' cases, you may need to contact our Support Team for a database patch to run to completely clear the settings.  Or run the update/repair installer which includes the patch.

Reminder: DO NOT enable features if there is a configuration button.  If you do not complete the configuration this will cause issues in the software application

If you are still experiencing this issue, please complete the online form

Please provide DETAILS and full contact information.

(FREE support services available to registered evaluations and customers with active contracts)

WorkFlow Database Patch

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