"RESOURCE software solutions helping you find the right DYNAMICS for your business"
Why do we recommend Total Support HelpDesk? Because we are not just the creator/developer, we are a User. You know the importance of your customers and keeping track of them.
Here are some of the top benefits:
- Built in CRM fully customize (Stand Alone) or integrate with Act! CRM
- Stand Alone gives you the all-in-one solution from Sales to Support
- Integrate with Act!, you can have access to HelpDesk inquiries from the Act! contact record
- Email Processor (in-bound & out-bound) supporting SSL/TLS for POP, IMAP, and Gmail
- Configure multiple out-bound Email accounts for each User and/or Departments
- Never drop a customer's issue through the cracks of the system
- Anyone can open the inquiry and assist your customer
- Tools to help you provide customer service like Work Flow and Task Manager
- Good Customer Service keeps loyal customers
- Reporting that includes measuring how much time spent by staff, customer, product or category
- Run over company's LAN or over the Internet using a local desktop client or from a browser or mobile device (ask for details)
- Build your Knowledge base in the Hot Tips feature (included with core application) which provides quick access for users to common Questions, or previous reported Problems and Resolutions
- Optional feature allows you to share your Knowledge base to your customers via your web site, load on a laptop for the tech on the go or even a USB key
- Optional feature allows you to select information that you upload to your web site so your customers can view the status of their inquiry
We are not just selling a product, we are selling a tried-and-true solid business solution that we have put our heart and sole into and stand behind 100%.
Total Support HelpDesk has evolved over the past 22+ years and as our flagship product will continue to evolve to the market needs of our customers and future customers.
Check out what our customer have to say Customer Reviews
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