Resource Dynamics RESOURCE DYNAMICS, INC. Helping Customers Help Customers since 1994 HOME PRODUCTS DEMOS PRICING SUPPORT ZONE RESOURCE LINKS PARTNERS CONTACT US ABOUT US Benefits for Total Support HelpDesk 2018 Why do we recommend Total Support HelpDesk 2018? Because we are not just the creator/developer, we are a User. You know the importance of your customers and keeping track of them. Here are some of the top benefits: Built in CRM fully customize (Stand Alone) or integrate with Act! CRM Stand Alone gives you the all-in-one solution from Sales to Support Integrate with Act!, you can have access to HelpDesk inquiries from the Act! contact record Email Processor (in-bound & out-bound) supporting SSL/TLS for POP, IMAP, and Gmail Configure multiple out-bound Email accounts for each User and/or Departments Never drop a customer's issue through the cracks of the system Anyone can open the inquiry and assist your customer Tools to help you provide customer service Good Customer Service keeps loyal customers Reporting that includes measuring how much time spent by staff, customer, product or category. Run over company's LAN or over the Internet from a browser or mobile device (ask for details) Build your Knowledge base in the Hot Tips feature (included) which provides quick access for users to Q&A, or previous reported Problems and Resolutions Optional feature allows you to share your Knowledge base to your customers via your web site, load on a laptop for the tech on the go or even a USB key Optional feature allows you to select information that you upload to your web site so your customers can view the status of their inquiry Price-conscious We are not just selling a product, we are selling a tried-and-true solid product that we have put our heart and sole into and stand behind 100%. Total Support HelpDesk 2018 has evolved over the past 22+ years and as our flagship product will continue to evolve to the market needs of our customers and future customers. Check out what our customer have to say through the testimonial link. Back to the top 2018 Resource Dynamics, Inc.