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Tele-Support HelpDesk 'How-To' and Training Presentations

New Inquiry

This presentation shows you a basic how-to
create a new inquiry

This is quick overview to show how easy and fast
you can search, find, and create a new inquiry.

New Inquiry

Video Presentation (15 min's)

Open Inquiry Screen


This presentation shows you details
about the Inquiry Queue view
Inquiry Queue video
New Inquiry Screen


This presentation shows you details
about the New Inquiry Screen
New Inquiry video
Open Inquiry Screen


This presentation shows you details
about the Open Inquiry Screen
Open Inquiry video
Finish Inquiry Screen


This presentation shows you details
about the Finish Inquiry Screen
Finish Inquiry video
Configuration - Contact Manager
*MUST do this first
to get started

This presentation shows you step-by-step instructions
for how to configure Tele-Support HelpDesk with ACT!
or Stand Alone

Contact Manager

Configuration - Users &
Departments

This presentation shows you step-by-step instructions
for how to setup Users & Departments

Users &
Departments


Configuration - Priorities &
Escalation

This presentation shows you step-by-step instructions
for how to configure Priorities and Escalation

Priorities &
Esclaation


Configuration - HelpDesk Services

This presentation shows you step-by-step instructions
for how to configure Post Office | Scheduler

HelpDesk Services
Post Office &
Scheduler




Configuration - Categories &
Products

This presentation shows you step-by-step instructions
for how to configure Categories & Products

Categories &
Products




Configuration - Optional Features

This presentation shows you step-by-step instructions
for how to enable and configure various features

Time Record Keeping
Time & Material

Contract Tracking Video

more coming soon..
Configuration - Advanced Settings

This presentation shows you step-by-step instructions
for how to enable and configure Advanced Settings

coming soon

Stand Alone
CONTACTS Database

This presentation shows an overview for your CONTACTS
Including tips and tricks for both SALES and SUPPORT

coming soon

Queue Views

This presentation shows an overview of features
displayed on:
  My HelpDesk
  Current
  History
  Email
  Task
coming soon

TIPS & TRICKS

These presentations show some tips and tricks
we use and learned by other users

Do you have a specific area you would like to see highlighted or
if you have any tips and tricks you would like to share
please email to
Support

SUBJECT: HelpDesk TIP


coming soon

BUGS to Hot Tips
Sales Tracking
Infobase module
Intake Forms


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Resource Dynamics, Inc.