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There is an issue in version 5.0 that causes the host's throttle option to be enabled by default.
This can cause performance problems in some applications. Customers can work around this issue by changing
the value of the Client Processing Throttle property in the C:\ProgramData\GraphOn\HostProperties.xml file from 1 to 0.
Please make this change if you have performance issues and see if it resolves it.
Known Issue: There is an issue with the native MAC Safari 10 client. To fix the issue please see Hot Tip GG_MAC
Known Issue: Office 2013 that use DiretX will not run in GO-Global sessions on Windows Server 2008 R2 or Windows 7 when KB 2670838 is installed. To work around this issue, uninstalling KB 2670838. Windows KB3670838 replaced the user-mode DirectX runtime with a version that requires display driver to support DirectX. GO-Global display drivers does not support DirectX except in Windows 8, Windows 8.1, Windows Server 2012 and Windows Server 2012 R2. The GO-Global driver only supports DirectX on these versions of Windows because it relies on a Windows component that is not available in earlier versions of Windows.
Need GO-Global Technical Support? contact our Support Team by Email Support or Submit Inquiry for Help (available to customers with active maintenance only).
Please be ready to provide the following items if requested:
Support Request Wizard from the Host server | Cluster Manager | Help menu.
and/or APS log files \program files\graphon\go-global\logs that include the user, date and time.
Users logon, date and time the error displayed.
details with exact error message (screen shot) and how and when it displayed.
client version and client type (desktop, iOS, Android, Browser, etc.)
If we need to escalate the issue to an engineer, we may require one of the following:
Copy of the application with installation and configuration instructions.
or a virtual copy of the host server with the application(s) installed. Check with your IT/Network Admin if needed.
This would be requested in the event your issue is unique and will need further testing in the lab.
IMPORTANT Technical support services does NOT include 'how to' type service such as enabling and configuration of features and using GO-Global in general.
Technical support is for actual 'issues | errors' that are displayed and caused by GO-Global software. For general information on features and configuration, please access the admin guide included in your installation, access the
online Knowledge base or email your questions to General Questions.
Maintenance renewals for less than the total number of the license files issued on the same host. will be eligible for Update/Upgrades and Rehost service ONLY for active licenses during the contract period. But will not receive TECHNICAL SUPPORT. To receive Technical Support ALL licenses on host must have active maintenance. Customers are responsible to know their due date for their maintenance contracts and to submit orders with full payment on or before due date to avoid late fees. Purchase orders do not constitute as a renewal. We provide 4 complimentary reminders by automated Email you have registered. Reinstatement of maintenance is retro active from the expired date plus 1 full year.