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Jay Narang, GDKN Corporation, Fort Lauderdale, Florida
"Resource Dynamics has been a great team to work with. Over the years whenever we have had a support request we have received prompt support from them. They are knowledgeable, prompt and most of all fun to work with."
Amber Melenyzer, ATR, Inc., Spring, TX "Ronda, I just wanted to tell you that Nicholas Popp, your Technical Support Manager has done a fabulous job helping me and my coworkers today. We recently upgraded to the 3.2 version and I have had many questions and suggestions that I have been bombarding with in the form of emails all day today. He is very pleasant to speak with over the phone, and very helpful with his emails. I enjoy working together with him to get all our issues here at ATR resolved. I appreciate all the help he has given me and others at my company"
Jacques Sauve, Adaris Technologies Inc., Sainte Therese Quebec, Canada "As a Novell Gold Partner, we are called upon on a daily basis to support complex network installations. Tele-Support HelpDesk is central to the way we do business with our customers. It allows us to keep track of all calls and requests, to easily refer tickets to any consultant, and to precisely monitor the time spent on these tickets. Additionally, it helps us build a knowledge base of all our experiences, which is easily searchable on any word.
Another sign of a great software is how little support it requires - HelpDesk has been very stable and reliable. What little support we did need from Resource-Dynamics has been very professional, quick and effective.
I recommend Tele-Support HelpDesk to anyone looking for a professional helpdesk solution."
Timothy Johnson, Computer Support Services, Springfield, Mass.
"Tele-Support HelpDesk is powerful stuff. My 30 user helpdesk staff depend on this program throughout the day to help make our customers 'happy campers'. It's nice to know there are other companies out there that truly care about customer satisfaction and service."
Bruce Pershke, Pershke Business Development, Goodlettsville, TN.
"My customer, a software development company, have a 20 member support staff using HelpDesk to manage calls and inquiries from customers. The knowledge base alone has saved them tons of wasted time the used to take answering the same questions over and over. Management has accurate information to use for staffing and addressing key issues, and communications between support reps and customers has greatly improved.
Linda Coene, RAM Software Services, Wexford, PA.
"We are quite happy with the new enhancements. That it ties into our contact manager has saved us a lot of time. We are working with 10 users and the speed is great. Thanks for all of your help in getting us started and solving some of our initial problems. We always knew that we could count on a quick and acceptable response from your company."
Tim O'Neill, H&L Australia Pty Ltd, Victoria, Australia
"I would like to thank you for your excellent level of support over the years, you guys have just been great. You have a fantastic product, and hopefully I will have the opportunity to work with you again."
Sally Ruthers, Ruthers Computer Depot
I would like to first tell you that your application TeleSupport Helpdesk is great,now that I have it running.
Second, I would like to personally thank Lynn in your support department for working with me through a webex to speed up my installation time. I am not one for reading manuals unless I have to. Most places don't offer support or is limited on free items and tell you to read the manual, but with your company was just the opposite. Lynn treated me like a paying customer and went out of her way to assist and didn't hesitate to quickly resolve my problems, which where not real problems. She was very knowledgeabe of the workings of the product and even appeared to have advanced salesperson like qualities, very customer oriented.
This first hand service makes me very happy that I'm on the right track for a customer service solution for my small company.
And to the team that put together your video demo, very nice presentation.
Resource Dynamics, Inc.