Comparisons


HelpDesk for the Web uses a technology called "Go-Global" from Graphon, Inc. The technology is compared to two other well known web enabling applications as show below:
 
Features and Functions
GoGlobal
MS Windows Terminal Services®
Citrix MetaFrame®
Application Publishing
Publishes Windows applications
Publishes UNIX applications
Publishes Linux applications
Remote Display
Publishes entire desktop
Publishes single application
Publishes list of applications
Server Requirements and Operation
Requires Windows Terminal Services

Runs separate instance of Windows OS for each session

Runs multiple sessions with single instance of OS

Client Support
Windows Client
UNIX Client
Linux Client
Java Client
Protocol Efficiency
Transmits drawing commands and keyboard / mouse events only
Transmits less efficient screen bitmaps (screen scraping)  
Private label option to retain original application branding    
Offers server and client SDKs  
Product bundling    
Ease of Use and Efficiency
Easy to install, configure and manage    
Low memory and CPU usage    
Licensing
Unrestricted concurrent licensing    
Restrictive, complex licensing (per user / per device)  
Requires complex, multiple product licensing    
Solution Focus
Application-centric solution (fast, simple, affordable)    
Restrictive solution    
Complex "infrastructure" solution