GO-Global Frequently Asked Questions

GO-Global Frequently Asked Questions

Support questions for GO-Global application publishingGO-Global for Windows FAQs

Q. What are the components of GO-Global for Windows?
A. GO-Global for Windows consists of two parts: the GO-Global server software and the GO-Global client software. The GO-Global server software runs on a central Windows server along with the application being published. Each client device runs one of the GO-Global client software modules which are available as native thin clients or as browser plug-ins.

Q. What type of applications does GO-Global for Windows publish?
A. GO-Global for Windows publishes both 32-bit and 64 bit applications that are multi-user capable such as the Microsoft Office suite.

Q. Will GO-Global work on my 64 bit operating system?
A. Yes, GO-Global will work on either a 32 or 64 bit system. There is a different installation program for each.

Q. Where can I find GO-Global for Windows documentation?
A. Our Administrator Guide, Release Notes, and other documentation are available on our Download page.

Q. Were can I find more technical support information?
A. Our Community Support Forum is kept up-to-date with the latest issues, patches and downloads.

Q. Which versions of Windows are supported on a GO-Global server?
A. The GO-Global server software requires one of the following Windows operating systems:
- Windows Server 2008 Standard or Enterprise with Service Pack 1
- Windows Server 2003 Standard or Enterprise Edition with Service Packs 1 and 2
- Windows Server 2003 R2 Standard or Enterprise Edition
- Windows XP Professional with Service Packs 2 and 3

Q. How many users can connect to the server?
A. A single user license can have only one connection to the server but several sessions. In other words, you can run multiple applications with the same user id or log-on. Licensing is based on concurrent usage, so users can connect from different stations or locations but only the allotted number of licenses can be checked out.

Q. Can I publish an entire PC desktop?
A. No, GO-Global for Windows is optimized to publish applications only. If you need access to the entire desktop, you can use Windows Terminal Services in parallel with GO-Global.

Q. Do I need to install or use a specific Web server to use GO-Global for Windows?
A. No, GO-Global for Windows does not requires a Web server. However, a Web server is useful for distributing the GO-Global thin-client software.

Q. If I have a Web server, do I need to install the GO-Global server software on the same system as my Web server?
A. No, your Web server can be a separate server. However, you will need to copy the Web files (provided during installation) to the Web server. You will also need to modify the appropriate HTML pages to reflect the host name of the GO-Global Server.

Q. How can I obtain version and diagnostic information?
A. On the server, reference the following log file: “C:\GraphOn\GO-Global Server\Log\aps_xx.html”log. Look for File Version and Platform Build Number. On the Windows client, the ‘Help -> About’ screen will tell you which version is in use. All GO-Global for Windows events and diagnostics are logged to this file.

Q. Are the GO-Global for Windows clients compatible with a newer or older release?
A. Starting with GO-Global for Windows version 3.2, clients and servers are backward compatible when the major and minor versions of the client and server match. For example, the original release of GO-Global for Windows 3.2 is 3.2.0.4152. The major version number is 3 and the minor version number is 2. The revision or service pack number is 0, and the build number is 4152. GO-Global clients will be backward compatible unless there is a change to either one of the first two numbers. For example, version 3.3 clients will not be able to connect to 3.2 servers, but version 3.2.1 clients will be able to connect to 3.2.0 servers.