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software for:

A powerful "Stand Alone" Help Desk program that also integrates
with popular contact management programs

for ACT!
Ver 15 through 19 (non-web)
Stand Alone
Built-in CRM database

Tele-Support HelpDesk is our flagship product.   We have focused on delivering this product to the 'help desk' community for over 22 years. It is "WHAT WE DO".

It's for companies who take calls and emaials from customers requiring customer service, helpdesk support, or issue resolution. You can easily track issues from inception to resolution. Reporting measures how much time was spent by staff, customer, product, or category.

Tele-Support HelpDesk runs over a company's Local Area Network, or over the Internet right from a browser or any Windows desktop.

"Tele-Support HelpDesk is powerful stuff. My helpdesk staff depend on this program throughout the day to help make our customers 'happy campers'. It's nice to know there are other companies out there that truly care about customer satisfaction and service." Timothy Johnson, Computer Support Services, Springfield, Mass.

Try HelpDesk as a STAND ALONE HELPDESK SYSTEM or with popular contact managers ACT!. You'll be amazed the sophistication of its features, and amazed again at its affordability.

Tracks inquiries from inception to resolution.

  Powerful      Intuitive      Affordable   

Watch our detailed "day in the life"
VIDEO DEMO and see a typical HelpDesk day.

This is a great way to see how this solution will immediately help you "take care of customers" and win and impress your clients with fast and efficient answers to their questions and problems.

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Try our 30 day FULL EVALUATION demo, with 100% of all features, including FULL TECH SUPPORT for 30 days.

We treat you like a valued customer from day one.

Pricing  |  

Our product offering includes "Hot Tips Publisher", which allows you to extract subsets of your knowledgebase and make them available on your web site, your laptop, or even a USB key.

We also offer "Inquiry Status Publisher", a module that allows you to automatically upload selected information, including status, to a web site and then allow customers to self inquire the status and other information about their inquiries.

Demo Downloads

The Tele-Support HelpDesk Video Demo

The Video Demo can be run directly "from the web" in your web browser and consists of video scenes presented in Macromedia Flash technology. It depicts a "day in the life" of a HelpDesk department and shows many of the functions contained in the HelpDesk program. It may also be downloaded in a self extracting EXE program file and run on your local workstation for fast operation and to make sharing the demo with others who do not have a fast Internet connection. This demo is recommended as a first look at Tele-Support HelpDesk.

The Tele-Support HelpDesk Full Evaluation Program

(approx 52 megabytes) is the actual HelpDesk full featured program, 10 users, but limited to a 30 day trial test.  It will allow you to fully explore and test how Tele-Support can be helpful in your business.  Please call us with any questions or help you may require to get up and running.

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Full Evaluation

Resource Dynamics, Inc.
Sales 727-367-1020

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