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software for:


A powerful Stand Alone" Help Desk Software program
with a built in contact database or integrates with
popular contact manager ACT! (version 6 through 18)

HelpDesk is for companies who take calls from customers and prospects and must resolve those calls in a timely and effient manner.

Calls may be from customers requiring customer service, helpdesk support, or just questions to frequently asked questions. Easily track calls from inception to resolution. Reporting allows you to measure how much time was spent by staff, customer, product, or category.

HelpDesk "Cloud", can be bundled with GO-Global remote access software, and will let you connect from just about anywhere there's an Internet connection.

It's fast, simple, easy to install and you can run not just HelpDesk but other applications remotely as well.

Run apps over the network or Internet via any of the following devices:
Windows PC, MAC, Linux, Ubuntu
iPhone and iPad
Android tablets
HelpDesk has several powerful Add-ons
         Hot Tips Publisher" allows you to extract subsets of your knowledgebase and make them available on your web site, your laptop, or even a USB key.

Inquiry Status Publisher", allows you to automatically upload selected information, including status, to a web site and then allow customers to self inquire the status and other information about their inquiries.

"Tele-Support HelpDesk is powerful stuff. My helpdesk staff depend on this program throughout the day to help make our customers 'happy campers'. It's nice to know there are other companies out there that truly care about customer satisfaction and service." Timothy Johnson, Computer Support Services, Springfield, Mass.
      Two HelpDesk Versions
           HelpDesk "Lite" and
           HelpDesk "Standard"
  see comparison

      

Watch our detailed "day in the life"
VIDEO DEMO and see a typical HelpDesk day.

This is a great way to see how this solution will immediately help you "take care of customers" and win and impress your clients with fast and efficient answers to their questions and problems.


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Testimonials  |   Contact manager versions supported




 
Tele-Support HelpDesk 5
Features Details List (printable)


Demo Downloads

The Tele-Support HelpDesk Video Demo

The Video Demo can be run directly "from the web" in your web browser and consists of video scenes presented in Macromedia Flash technology. It depicts a "day in the life" of a HelpDesk department and shows many of the functions contained in the HelpDesk program. It may also be downloaded in a self extracting EXE program file and run on your local workstation for fast operation and to make sharing the demo with others who do not have a fast Internet connection. This demo is recommended as a first look at Tele-Support HelpDesk.

The Tele-Support HelpDesk Full Evaluation Program

is the actual HelpDesk full featured program, 10 users, but limited to a 30 day trial test.  It will allow you to fully explore and test how Tele-Support can be helpful in your business.  Please call us with any questions or help you may require to get up and running.



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Resource Dynamics, Inc.
Sales Team
727-367-1020 Sales

Support Team