RESOURCE DYNAMICS, INC.Helping Customers Help Customers since 1994
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Total Support HelpDesk is a simple, easy to use LAN based SERVER|CLIENT solution. Running Stand Alone w/ built in CRM or integrate w/ Act! CRM Database. Compatible w/ ACT! 15 through 21.
Total Support HelpDesk for the WEB are two products bundled together. Bundled with our other software solution, GO-Global for Windows. Easily web-enable your Window applications with no coding required.
Run Total Support HelpDesk over your network or over the Internet. Your users can access by Windows Desktop PC (thin-client), MAC OS X, Linux, Ubuntu, iPhone, iPad, and Android tablet with
GO-Global for Windows.
Total Support HelpDesk is for any company or organization that has clients and need to track issues.
With built in Work Flow, Total Support HelpDesk gives you the ability to confirm and reassure your clients that their issues are being processed with the highest importance needed to provide them with a resolution as quickly as possible. With custom Priorities and Priority Escalation, you will never have an inquiry slip through the cracks.
Keep your clients up-to-date with progress through a private customer portal by giving them access to viewing their inquiries (Inquiry Status Publisher). Give your clients self-help options by publishing selected items from your internal Knowledge base (Hot Tips Publisher), if your client still need help, create a custom iFORMS and give your clients the ability to submit an inquiry online and delivered right to your Email Queue.
Regardless of how your clients submit issues via web site form, email, twitter, facebook, phone, OnLine Help, Total Support HelpDesk gives you the tools needed to efficiently create inquiries.
Take a look at some of our popular current FEATURES
Hot Tips Publisher
Allows you to extract subsets of your Knowledge base and make them available on your web site, load on a lap top for the tech on the go, or even a USB key.
Inquiry Status Publisher
Allows you to select inquiry information that you can upload to your web site where your customers can view the status and other information relating to their account.
|Total Support HelpDesk main industry is computer software technology. Originally for support tracking, now has expanded to the Health care, Education, Hospitality, and Government industry. If you have customers, prospects, members, or even employees and you need to track information about them and/or internal issues, then Total Support HelpDesk is the solution! Don't let the product name fool you, see the power within the product that makes Total Support HelpDesk still running strong 22+ years.|
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