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Tele-Support HelpDesk - Product Pricing - Version 4
There are several Support Plans available. By far, the most popular one is our "Gold" Super Bundle option.
Pricing for the Super Bundle is 'per user' and shown below.
For a complete description and comparison of available plans, please see
license and support / super bundle options
Tele-Support HelpDesk
for ACT!, GoldMine, Stand Alone, MS OutLook and BCM 2007 |
Part # |
Standard | |
Part # |
Add Super Bundle Gold |
Total with
Super Bundle Gold |
2 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
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tshd2
tshd5
tshd5pak
tshdsingle |
$ 1,635.00
$ 3.035.00
$ 1,895.00
$ 475.00
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sb2
sb5
sb5p
sb1p |
$ 750.00
$ 810.00
$ 540.00
$ 110.00
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$ 2,385.00
$ 3,845.00
$ 2,435.00
$ 585.00
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Tele-Support HelpDesk "Lite"
for ACT!, GoldMine, Stand Alone, MS OutLook and BCM 2007 |
Part # |
Standard | |
Part # |
Add Super Bundle Gold |
Total with
Super Bundle Gold |
2 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
HelpDesk "Lite" Description
HelpDesk "Lite" Comparison
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tshd2-L
tshd5-L
tshd5pak-L
tshdsingle-L |
$ 975.00
$ 1.895.00
$ 1,195.00
$ 300.00
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sb2-L
sb5-L
sb5p-L
sb1p-L |
$ 395.00
$ 475.00
$ 300.00
$ 75.00
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$ 1,370.00
$ 2,370.00
$ 1,495.00
$ 375.00
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*HelpDesk SQL Option
HelpDesk is delivered using MS Access file
structure. You may easily upgrade to
MS SQL for an additional one time license fee.
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Part # |
Standard | |
Add Super Bundle Gold |
Total with
Super Bundle Gold |
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HelpDesk SQL Option
Requires SQL Server, full enterprise version 2003, 2005, or
2008. Must support 32 bit applications.
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HDSQL
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$ 950.00
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$ 220.00
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$ 1,170.00
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Hot Tips Publisher
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Part # |
Standard | |
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Hot Tips Publisher (one time purchase)
Special - If purchased with Inquiry Status Publisher, each product
sold at $295.00 each for a total for both products at $590.00
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htpub
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$ 395.00
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($295.00 if purchased with Inquiry Status Publisher) |
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Inquiry Status Publisher
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Part # |
Standard | |
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Allows customers to logon to your web site and
check status of inquiries by themselves. (one time purchase)
Special - If purchased with Hot Tips Publisher, each product
sold at $295.00 each for a total for both products at $590.00
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isp
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$ 395.00
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($295.00 if purchased with Hot Tips Publisher) |
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Quick Books Billing Module
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Part # |
Standard | |
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Allows you to create invoices, quotes, or sales orders
in QuickBooks from 'time and material' data you create in HelpDesk. (one time purchase)
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QBBilling
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$ 395.00
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H.E.L.P
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Part # |
Standard | |
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HelpDesk Extended Learning Program
*H.E.L.P is available
Includes Admin and/or User training, how to's, tech tips..
Anything you want to learn to do in Tele-Support HelpDesk.
*does NOT include technical support service*
call for complete details
Can also utlize HELP for version upgrades, which will include upgrading the Server and 1 client
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HELP
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$ 140.00
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(for a 1 hour on-line session) |
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GO-Global
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GO-Global Pricing (per concurrent user) - The licensing model is very simple. How many users need to connect to the
GO-Global server, concurrently, at any time from any place for any application. That is how many licenses you will need.
The license is a one time purchase, even if you move to another server or change operating systems.
Maintenance includes updates, upgrades, and technical support.
Minimum quantity purchase is 3 users.
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For the first
For the next
For the next
100+ |
3 - 5
6 - 50
51 - 99
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users, price is $295.00
users, price is $199.00
users, price is $189.00
Call for pricing
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per user.
per user.
per user.
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Maintenance is
Maintenance is
Maintenance is
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$ 45.00 per user annually
$ 30.00 per user annually
$ 28.00 per user annually
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Technical Requirements, Specifications, and Program Description
For a detailed description of "GO-Global" technical requirements,
specifications, and program description, please visit our "GO-Global
requirements and specifications page. Also, view technology comparisons chart.
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GO-Global Support Policy
For a detailed description of "GO-Global" support and maintenance policies,
please visit our "GO-Global Support and Maintenance page.
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Other Pricing Information |
All user pricing is for concurrent users, i.e., the number of users actually
connected to HelpDesk at any one time. This gives much more flexibility and value than is afforded
by 'named' user licensing.
All refunds and returns are subject to the cost of credit card charges if a credit card was used for the amount being refunded.
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SUPER BUNDLE GOLD |
Super Bundle is a one year service that includes both maintenance
support and free feature upgrades to the current HelpDesk version.
"Super Bundle", our GOLD Care option, includes the following:
FREE upgrades for ONE YEAR. All upgrades, including new features in our basic program.
20 Hours of telephone and email technical support (excludes training).
Email alert and reminder notices
Guranteed renewal rate of same rate (based on same user count & renewed ontime)
FREE re-hosting to a new server if needed (limit 2 per contract year)
We also offer the "Super Bundle" after the initial 30 days from purchase. Prices depend on date of purchase.
Please call for quotes.
Note: Please read Support Policy for a detailed description of maintenance and service provided under the Super Bundle or other maintenance plans.
Upgrade Pricing - Tele-Support HelpDesk
If after the initial 30 day purchase period, please call for current pricing for the Super Bundle and
other maintenance arrangements.
Super bundles will NOT be offered 120 days prior to a major version upgrade except on
new purchases within that time frame.
Upgrade to a New version and not currently on Super Bundle agreement.
If you would like to upgrade from a prior version of Tele-Support HelpDesk to a current
version and you do NOT have a current 'Support Bundle' agreement, then the
pricing below will give you an estimation of the costs to upgrade. It is roughly 65% of
the current list price plus normal Super Bundle annual contract amounts. This pricing is for
upgrades from version 3.x to current version 4.1.
Note: On upgrades from version 2.x, Please call for options
Below is a sample cost for the standard version of Tele-Support HelpDesk by user licenses:
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| Users |
HelpDesk Price |
Super Bundle |
Total |
| 2 |
$ 1,063.00 |
$ 750.00 |
$ 1,813.00 |
| 5 |
$ 1,973.00 |
$ 810.00 |
$ 2,783.00 |
| 5 Pack |
$ 1,232.00 |
$ 540.00 |
$ 1,772.00 |
RE-Hosting HelpDesk License
Rehost Policy: Licensees with valid annual maintenance agreements are allowed to rehost. Annual maintenance fees allow Licensee to obtain two (2) changes of Host ID during maintenance year at no additional cost. Additional changes of Host ID within any maintenance year will require a payment of 30% of the original license fee. By submitting this request you are indicating at such time as you began to use the new license files on the 'New System', you will stop using the old license file(s), complete the deactivation (required) and remove the software and license file(s) from the 'Current System' AFTER the deactivation
Rehost Policy NO maintenance: There is a fee of $125 to rehost your license and a deactivation is required. If you are unable to process a deactivation, the cost is $250.
A Rehost is to the SAME HelpDesk database. When your HelpDesk was licensed, a unique database ID is locked. A Rehost license will NOT function on a new / blank database
Rehost request with NO maintneance have a limit of four (4) request. After the 4th request, the rate is based on a % of the current cost of the license
Rehost are available for Tele-Support HelpDesk version 3.2.1, 4.0.0, 4.1.0 and 4.1.1.
Telephone Support
Prepaid Hours Cost / hour (USD)
1 140
2 130 ea hour
4 110 ea hour
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