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Tele-Support HelpDesk - Product Pricing - Version 4.1.1
There are several Support Plans available. By far, the most popular one is our "Gold" Care Plan option.
Note: If you have an EXISTING care plan and ADDING more seats, you will be required to purchase the additional care plan for new seats
If you DO NOT have an existing care plan and ADDING more seats, and now interested in a Care Plan, please contact our Team for cost on existing seats. Pricing listed below is for 'new' seats only
ALL promotional notices and written quotes are valid for 30-days unless otherwise indicated.
Payment requried at the time of purchase. Payments accepted by Visa, Mastercard, American Express or Company Check in USD drawn on US Bank. Bank Wire Service avialable with additional service fee
For a complete description and comparison of available plans, please see
license and support / super bundle options
Tele-Support HelpDesk Standard (permanent license file)
for ACT!, GoldMine, Stand Alone |
Part # |
Standard | |
Part # |
Gold Care Plan |
Total with
Gold Care Plan |
2 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
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tshd2
tshd5
tshd5pak
tshdsingle |
$ 1,695.00
$ 2,895.00
$ 1,595.00
$ 480.00
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sb2
sb5
sb5p
sb1p |
$ 675.00
$ 740.00
$ 485.00
$ 99.00
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$ 2,370.00
$ 3,635.00
$ 2.080.00
$ 579.00
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Tele-Support HelpDesk Lite (permanent license file)
for ACT!, GoldMine, Stand Alone |
Part # |
Standard | |
Part # |
Gold Care Plan |
Total with
Gold Care Plan |
2 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
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tshd2-L
tshd5-L
tshd5pak-L
tshd1pak-L |
$ ,975.00
$ 1,895.00
$ 1,195.00
$ 300.00
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sb2-L
sb5-L
sb5p-L
sb1p-L |
$ 395.00
$ 475.00
$ 300.00
$ 75.00
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$ 1,370.00
$ 2,370.00
$ 1,495.00
$ 375.00
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NEW: Annual Subscription Pricing Model
We now offer a 1 year "Annual Subscription" license. This is an annual charge
which includes upgrades and full support
built in. It offers a lower 'cost of entry' compared to the "one time purchase" standard pricing.
Please see if this
pricing better suits your financial needs.
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Tele-Support HelpDesk Gold Annual Subscription
for ACT!, GoldMine, Stand Alone (Access database) |
Part # |
Subscription | |
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2 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
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tshd2-S
tshd5-S
tshd5pak-S
tshdsingle-S |
$ 895.00
$ 1,495.00
$ 995.00
$ 299.00
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Includes full technical support and upgrades
as provided through our Gold Care Plan
upgrade to PLATINUM for additional $220
Support Plans |
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*HelpDesk SQL Option
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Part # |
Onetime cost | |
Annual Care Plan |
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HelpDesk SQL Option
Requires SQL Server, full enterprise version 2003, 2005, or
2008. Must support 32 bit applications.
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HDSQL
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$ 750.00
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$ 175.00
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Hot Tips Publisher
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Part # |
Onetime cost | |
Annual Care Plan |
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Hot Tips Publisher
publish your knolwedgebase
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HTPUB
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$ 395.00
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$ 0.00
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Inquiry Status Publisher
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Part # |
Onetime cost | |
Annual Care Plan |
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Inquiry Status Publisher
allows your customer to logon to your web site and check status of inquiries
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ISPUB
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$ 395.00
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$ 0.00
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Publisher Combo
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Part # |
Onetime cost | |
Annual Care Plan |
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Publisher Combo
includes both Inquiry Status and Hot Tips Publisher
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PUBCOMBO
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$ 590.00
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$ 0.00
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QuickBooks Billing
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Part # |
Onetime cost | |
Annual Care Plan |
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QuickBooks Billing Link
create invoices, quotes or sale orders in QuickBooks from 'time and material' data you create in HelpDesk
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QBBL
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$ 395.00
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$ 0.00
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H.E.L.P
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Part # |
Standard | |
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HelpDesk Extended Learning Program
*H.E.L.P is available
Includes Admin and/or User training, how to's, tech tips..
Anything you want to learn to do in Tele-Support HelpDesk.
*does NOT include technical support service*
call for complete details
Can also utlize HELP for version upgrades, which will include upgrading the Server and 1 client
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HELP
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$ 140.00
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(for a 1 hour on-line session) |
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GO-Global
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GO-Global Pricing (per concurrent user) - The licensing model is very simple. How many users need to connect to the
GO-Global server, concurrently, at any time from any place for any application. That is how many licenses you will need.
The license is a one time purchase, even if you move to another server or change operating systems.
Maintenance includes updates, upgrades, and technical support.
Minimum quantity purchase is 2 seats.
Quantity discounts available for purchases started at 10 seats. Contact us for pricing
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For the first
For the next
For the next
100+ |
3 - 5
6 - 50
51 - 99
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users, price is $295.00
users, price is $199.00
users, price is $189.00
Call for pricing
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per user.
per user.
per user.
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Maintenance is
Maintenance is
Maintenance is
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$ 45.00 per user annually
$ 30.00 per user annually
$ 28.00 per user annually
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Technical Requirements, Specifications, and Program Description
For a detailed description of "GO-Global" technical requirements,
specifications, and program description, please visit our "GO-Global
requirements and specifications page. Also, view technology comparisons chart.
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GO-Global Support Policy
For a detailed description of "GO-Global" support and maintenance policies,
please visit our "GO-Global Support and Maintenance page.
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Other Pricing Information |
All user pricing is for concurrent users, i.e., the number of users actually
connected to HelpDesk at any one time. This gives much more flexibility and value than is afforded
by 'named' user licensing.
All refunds and returns are subject to the cost of credit card charges if a credit card was used for the amount being refunded.
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Upgrade Pricing - Tele-Support HelpDesk
If after the initial 30 day purchase period, please call for current pricing for the Super Bundle and
other maintenance arrangements.
Care Plans will NOT be offered 120 days prior to a major version upgrade except on
new purchases within that time frame.
Upgrade to a New version and not currently on a Care Plan agreement.
If you would like to upgrade from a prior version of Tele-Support HelpDesk to a current
version and you do NOT have a current 'Support Bundle' agreement, then the
pricing below will give you an estimation of the costs to upgrade. This pricing is for
upgrades from version 4.0 to current version 4.1.1.
Note: On upgrades from version 2.x and 3.x, Please call for options
Below is a SAMPLE cost for the standard version of Tele-Support HelpDesk by user licenses:
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| Users |
HelpDesk Standard Price |
Gold Care Plan |
Total |
| 2 |
$ 715.00 |
$ 675.00 |
$ 1,390.00 |
| 5 |
$ 1,375.00 |
$ 740.00 |
$ 2,115.00 |
| 5 Pack |
$ 770.00 |
$ 485.00 |
$ 1,255.00 |
RE-Hosting HelpDesk License
Rehost Policy: Licensees with valid annual maintenance agreements are allowed to rehost. Annual maintenance fees allow Licensee to obtain two (2) changes of Host ID during maintenance year at no additional cost. Additional changes of Host ID within any maintenance year will require a payment of 30% of the original license fee. By submitting this request you are indicating at such time as you began to use the new license files on the 'New System', you will stop using the old license file(s), complete the deactivation (required) and remove the software and license file(s) from the 'Current System' AFTER the deactivation
Rehost Policy NO maintenance: There is a fee of $125 to rehost your license and a deactivation is required. If you are unable to process a deactivation, the cost is $250.
A Rehost is to the SAME HelpDesk database. When your HelpDesk was licensed, a unique database ID is locked. A Rehost license will NOT function on a new / blank database
Rehost request with NO maintneance have a limit of four (4) request. After the 4th request, the rate is based on a % of the current cost of the license
Rehost are available for Tele-Support HelpDesk version 3.2.1, 4.0.0, 4.1.0 and 4.1.1.
Telephone and Email Support
Prepaid Hours Cost / hour (USD)
1 140
2 130 ea hour
3 120 ea hour
4 110 ea hour
Email ONLY Support
Prepaid Hours Cost / hour (USD)
1 100 each hour
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