| Feature |
Description
|
| Database |
The "lite" version is only available in "Microsoft Access" only.
|
| Priority Escalation |
Removed the ability for priorities to automatically escalate to another priority level
based on rules you set. Also removed is email notification on priority auto escalation.
|
| Contract Tracking |
Removed contract tracking, the ability to track contracts and SLAs using
various methods has been removed.
|
| Task Management |
Removed the ability to assign multiple tasks to an inquiry or in general and
assign them to multiple users.
|
| iForms |
Removed the ability to parse and pull out data from an incoming email, most likely
from a web form, and insert that information in mapped fields inside an inquiry.
|
| Work Flow |
Removes the ability to send automatic email notifications to the customer, sales rep, or other
defined email address when an inquiry is created, finished, reopened or referred.
This feature is normally used to notify the assigned sales rep of customer inquiry
activity, or to notify the customer upon creation / completion of an inquiry ticket.
|
| RMA |
Removed the ability to create and use the built in RMA system.
|
| Customer Notificatins from Known Issues |
Removed ability to send email to inquiries linked to a known issue.
Removed ability to add attachments to a known issue.
|
| Center Tab Designer |
Removed the ability to custom design "tabs" and "screens" that appear
in the center panel. There remains though the ability to include user defined fields
from the contact manager and put them into three screens, each with fourteen fields per screen
|
| Email Templates |
Removed the ability to create email templates and signature templates along with the ability to
merge data from the inquiry into the email.
|
| My HelpDesk |
Removed "company wide" graphs. Left departmental graphs. Removed lists
of "Known Issues" for other users. Removed list of recent "Hot Tips" added to HelpDesk.
|
| Bulletin Board System |
The Bulletin Board System has been removed.
|
