Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

INTERNAL USE ONLY:

If you have a GO-Global that a native or activeX client can't connect to, check the APS log.

The code in the APS log, NTSTATUS3221225495, indicates a lack of system resources.  However, we don't know which

resource. but have seen this happen at a couple of other customers and the problem goes away.

If they have this problem again, we will need to get a manual crash dump from the timeframe of the problem.  They need to prepare for this in advance. If you want to pursue it, please see details in I:\HD Attachments\GOGlobal\manual Crash Dump.zip.  Graphon support prefers a complete dump if possible.

Please note that to get the manual crash dump they have to hold down the *rightmost* CTRL key, and press the SCROLL LOCK key twice.  This

is explained in the document, but easily missed.

Manual Crash Dump Instructions