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GG_MAC GG_MAC
MAC Safari 10 Client

GO-Global for Windows



Question:

We are having an issue with the MAC Safari 10 client connecting?


Answer:

To fix the Safari 10 issue please follow the steps below-


Customers running GO-Global host version 5.0.1 or 5.0.2 need to contact Support@Resource-Dynamcis.com and request a copy of the logon.js file


Which once you receive you will copy to


[drive:]\Program Files\GraphOn\GO-Global\Web directory.


This file does not prompt the user to install the plug-in if Safari reports that the plug-in is not installed. With this logon.js file, Safari simply displays an error message that the plug-in is not installed.


Users can then click a new, "Install Add-onē link in the upper-right corner of the page to install the Add-on. On Safari, the "Install Add-on"option is displayed regardless of whether or not the Add-on is

installed.


After you have made this change you may need to clear your history in your

safari browser for it to work.



If you need additional information on this topic, please contact our Support Team

       Support@Resource-Dynamics.com

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