Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Problem:

Radomly receiving EAccessViolation / Access Violation messages in HelpDesk

There are a number of possible causes for an access violation, which basically means at that particular point in time, the data no longer was accessable to complete the task.

First and most important, if you have an EAccessViolation and the option to 'show bug' report, please show the report and click the button to 'send bug report' so we can have our development team review.  You will have an opportunity to enter details, please do so and so we know exactly what you where doing when the access violation occurred.  Once sent, please close and see below for further information.

Possible Cause:

Most common for this type of error, is a hiccup on your network.  When using wireless, data packets could be getting dropped. HelpDesk needs to have a constant connection to the HelpDesk mdb. 

For workstations that allow HelpDesk to sit idol for a period of time, you may hit an automatic timeout and the connection lost.  Or if your power scheme it set to turn off hard disk or put the system into standby or hibernation will cause a disconnect.

Resolution:

You will have two options, if the option to show bug report, please show and send as indicated above and then close the application.  Do not 'continue'.  Once closed.  A rebuild/compact of the helpdesk4.mdb is required.  Also a repair and index of your contact manager, data coming from your contact manager will effect HelpDesk if the data is damaged.

If you are unable to rebuild/compact HelpDesk and/or your contact manager, then log back into HelpDesk as this is a simply quick way to make the reconnection.

If you receive access violation and only have an option to click OK, click OK and should automatically close HelpDesk.  Same as above, if you are able to repair the databases, do so.  If not, log back in to re-establish your connection.