Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

QUESTION:

Giving a User 'supervisor' rights, gives them access to what areas?

ANSWER:

Access Configuration

Edit memos in Known Issues System

Change Known Issues Options

Set and change queue views

See private reports

Configure MyHelpDesk

Delete from list box (overrides security)

Create InTake Forms

Access Hot Tips Publisher

Print inactive Hot Tips

Access Bullentin Board posting and ability to edit / delete all (overrides security)

Edit all notepads

Modify contact filters

Change pick list

Set default sticky note options.