Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Tech Tip:

If Tele-Support HelpDesk appears to loose connection to the network, remember that Tele-Support HelpDesk requires a continued connection, and passes data back and fourth from the workstation to the server.  If the connection is dropped / interupted, the connection is lost and HelpDesk does not recovery.

In most cases by restarting HelpDesk will make the connection again.

If this is an on-going issue, we would recommend that you install a network analyzer to see what and where the network packs are getting dropped.

We use a application from www.ethereal.com

While we do not have any issues in our environment, your environment could have different results.  Strongly recommend you back up any server and/or client workstations before isntalling any 3rd party application.  The review and selection of such software is your responsible.  Resource Dynamics is not responsible for any issues caused by 3rd party software outside of Tele-Support HelpDesk.