Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Tech Tip:

My HelpDesk Scheduler will send Email and indicates retrieving Email, but when I check my Email Queue, there is nothing there?

Things to check:

First, confirm you are on the latest HDServices (which installs HDScheduler)

• Turn off HDScheduler

• Open Configuration, Advanced Settings, Post Office Directories.  Locate the path (which should be UNC) to the IN box.  Go to this directory and open it.

• If there is any emails, create a folder (example OLD) and move all files from the IN box into this folder. 

• Then on the computer where the HDServices was installed, would be forced to C:\Program Files\HDScheduler\Email.  This is the folder where all your inbound Email first arrives before it's processed to the IN box.

• If there are files in the folder, sort by date order (oldest to the top), most likely there is one or more emails that are bad.  Rename the email(s) that are in question.  Then start HDScheduler and manually check mail.  You should now have mail in your IN folder and in turn in the Email queue.