Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Tech Tip:

When you click on "Reply" or "Forward" in certain e-mails in HelpDesk, you may receive an exception "EReadError: Stream read error."

This is most likely caused by an invalid "Content-Transfer-Encoding" header in the inbound e-mail. The most common example of such an invalid header is:

Content-Transfer-Encoding: binary

These headers are generated by the originating program of the e-mail and problems in these headers are most often caused by out-of-date or otherwise "buggy" versions of these programs. To resolve this issue for a single problematic e-mail, open the .HDE file in question and change the value of the "Content-Transfer-Encoding" header to "7bit", which should resolve the issue for that single e-mail. If you consistently have this problem, please contact the original sender of the e-mail and advise them to update their e-mail client. If these e-mails are being generated by a web form, please update the e-mail handler being used by the web server.