Take Control of Your Calls With
The Flexible HelpDesk Solution for Service Oriented Companies
Press Release
August 21, 2007
by:
Resource Dynamics, Inc.
888-633-1020 or 727-367-1020
sales@resource-dynamics.com
www.resource-dynamics.com
Resource Dynamics Aannounces Tele-Support HelpDesk For The New ACT!
by Sage 2008 (10.0) Contact and Customer Management Product Family
Add-on solution assists companies who provide
customer service, tech support,
help desk, or call tracking services.
August 21, 2007 - St. Petersburg, Florida - Resource Dynamics, a provider of add-on software and
solutions for ACT! since 1995, today announced that Tele-Support HelpDesk supports the
new ACT! 2008 contact and customer management product family from
Sage Software. Tele-Support HelpDesk tracks calls, from inception to resolution,
and helps companies easily and quickly resolve customers needs and questions, easily and quickly.
Product Features:
Tele-Support HelpDesk features priority escalation with email notification,
inbound/outbound html email processing, customer status lookup, contract tracking,
reporting capabilities, a knowledgebase and a known issues database.
reporting, and runs over a LAN or over the Internet from any workstation.
Tele-Support can operate over a LAN or over the Internet from any workstation.
"Tele-Support HelpDesk harnesses the power of ACT! to create a dynamic call center
solution," said Paul Little, ACT! Add-on Solutions program manager.
"The product's knowledgebase and time tracking capabilities are among several
tools that promote call center and help desk efficiency."
About ACT!
The introduction of ACT! in 1987 established the "Contact Management" software category. For more
than 20 years, ACT! has been the number-one selling contact and customer management solution and
preferred choice of over 2.7 million registered users and more than 41,000 additional corporate
customers to organize, access and manage their critical customer information. ACT! delivers
powerful contact and customer management capabilities with flexible deployment and customization
options to help individuals, selling professionals and corporate workgroups improve productivity
and increase sales
For more details about ACT!, visit www.act.com or call 888-855-5222. for additional
information about ACT! Add-on Solutions visit www.actsolutions.com
About Resource Dynamics
Resource Dynamics, Inc. has been dedicated to serving the ACT! community and
providing its flagship product, Tele-Support HelpDesk, since 1995.
For more information visit www.resource-dynamics.com.
ACT! is a registered trademark or trademark of Sage Software SB, Inc.
|
|