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Technical Notice regarding Windows XP Service Pack 2
Various problems have been reported by some users after installing Service Pack 2 for Windows XP.
One known issue involves using HelpDesk with GoldMine. After installing SP2, GoldMine could not be loaded if HelpDesk was loaded first, or HelpDesk could not be loaded if GoldMine was loaded first. This is due to some security change involving the BDE. Some GoldMine resellers have told us they are advising
against installing SP2 until these issues are resolved.
Also 'some' ACT! users have reported similar problems or additional errors after installing SP2.
In all cases, uninstalling SP2 has resolved the problems.
If you want to keep SP2 , and are using GoldMine, do the following:
1. You can first try the following: Open GoldMine. Click Help, About, System, and look at the displayed list for BDE DLL Files.
If it is pointing to your local drive, then you must perform step 2 for all affected workstations. If it is pointing
to a network drive, then you may only have to change this once. On each workstation, find out where GoldMine is getting
it's BDE settings.
2. In GoldMine, go to Tools, BDE Administrator. On the displayed screen, expand Configuration, expand System, then click on INIT. On the right hand column, change the following settings.
Change three values here as follows: SHAREDMEMLOCATION = 6BDE and SHAREDMEMSIZE = 4096 (or higher up to 8k), and MAXFILEHANDLES=255.
Other values you might try if the above doesn't resolve the problem are:
SharedMemLocation = 7F00
SharedMemSize = 8192
2. Try loading both programs (HelpDesk and GoldMine).
3. If still a problem, then there is one more thing that has often solved this issue.
Please download the file msado15.dll (that's the letter o, not a zero) from our web site and store it in a separate folder on your
local drive (such as c:\temp). We need to find every instance of this file on your local drive and replace them with the one in your saved folder that you just downloaded.
You can check the versions by right-clicking on 'msado15.dll, click properties, click version, version and it should read version 2.71.9030.0. Once you've made sure that all msado15.dll files are the correct version, you should be working with SP2.
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