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Tele-Support HelpDesk Technical Notice regarding ACT!2005 - ACT!2009
Converting from previous ACT! version to ACT! 2000 or ACT!6
Please note that the conversion of ACT! from a previous version to version 7 (ACT 2005) through version 11 (ACT 2009) does not convert the special unique ID field that joins HelpDesk
inquiries to an ACT! contact record. ACT! now uses a 36 character unique ID field but did not save or provide a way for 3rd party developers to
maintain this link.
What this means is that inquiries that exist in HelpDesk when ACT! was converted no longer have a link to ACT!. Thus when they are opened and you try to
save an inquiry, you will receive an error.
This will not affect any new inquiries as they are entered into the system.
If you want to access previous inquiries, please see solutions below for your current version of HelpDesk
Solution for 3.0 http://www.resource-dynamics.com/actupgrade
Solution for 3.1 http://www.helpdesksupportline.com/tshd3_1/HD31_ACT2005_2006Upgrade.doc
Solution for 3.2 see Hot Tip for Tech Tips #TT_ACTCONV
Solution fro 4.0 see Hot Tip for Tech Tips #TT_ACTCONV
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