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Tele-Support HelpDesk Technical Notice regarding ACT!2005 - ACT!2011
Converting from ACT! 6 or older
Please note that the conversion of ACT! 6 or older to ACT 2005 through ACT 2011 does not convert the special unique ID field that joins HelpDesk
inquiries to an ACT! contact record. Starting with ACT! 2005, ACT! now uses a 36 character unique ID field. During the development of ACT! 2005, they did not save or provide a way for 3rd party developers to
maintain this link.
What this means is that inquiries that exist in HelpDesk when you convert your ACT! 6 or older, was converted and assigned a new contact id and no longer have a link to ACT!. Thus when they are opened and you try to
save an inquiry, you will receive an error.
This will not affect any new inquiries as they are entered into the system.
To resolve, you need to be on Tele-Support HelpDesk version 4.0 or newer and enable the feature Re-Link. Please see the ADMIN and USERS guide for full instrucitons on enabling and using the Relink feature.
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