|
Tele-Support HelpDesk Technical Notice regarding ACT!2009 version 11.1
Please note that the recent point release for ACT! 11.0 to 11.1 is not compatible to HelpDesk versions 4.0 or older .
What this means is that if you have upgraded your ACT! and are running Tele-Support HelpDesk 4.0 or older, you will no longer 'see' contact data when you do a New Inquiry Search and when you open an existing inquiry will return a message unable to find the contact.
If you have NOT applied the point release update, we recommend you don't unless you also plan to upgrade Tele-Support HelpDesk to 4.1.
The SAGE developers and our developer worked together to find what changed and caused the communication break. The resolution is available as of April 27th 2009 in version 4.1.0
If you HAVE already applied the ACT! update and unable to restore back to 11.0, and have no plans to upgrade HelpDesk, you can still utilize HelpDesk in the Stand Alone mode as follows:
In the configuration, change the contact manager from ACT! to Stand Alone.
Still in configuration, click on advance preferences and enable the Re-Link feature
Under USERS/Departments, each user would need this feature enabled from the Security Rights Tab.
We do have an IMPORT utility so you can continue to use your ACT! contacts. Available from our Knowledbase version 4.0, use key word search IMPORT
Once you import your ACT! contacts, you can open existing inquiries by right clicking, select Re-Link, search the imported Stand Alone database, and relink.
Version 4.1 is a 'paid' upgrade. If you are not sure if your account is eligable for the paid upgrade as part of your Care Plan, please contact our office. Please have your HelpDesk serial number when contacting our office.
|
 |
|
|
