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Full Featured Premium vs. Lite Featured PRO


The following features are NOT included in the Lite version of Total Support HelpDesk
Some features can be purchased as an Add-On. One-time purchase stays with the license.


Bulletin Board System Full Feature Only
Custom Center Tab Designer Full Feature Only
Email HTML Templates Full Feature Only
Time and Material Billing Full Feature Only
iForm Support Full Feature Only
Priority Escalation Full Feature Only
Contract Tracking Add-On
RMA Systems Add-On
Task Management Add-On
Workflow Add-On
My HelpDesk Dashboard Add-On
Known Issues Attachments Add-On
Known Issues Link Inquiries Add-On


If the 'Lite' version suits your budget but you absolutely 'have to have' some of these features listed, you can include them with your purchase al-la-carte. We can unlock the features through your permanent license file.


During the evaluation period, ALL features are included. You will see in configuration notation 'not included in lite'. If you configure a feature during your evaluation period and then purchase 'LITE" and do not include this feature, it will automatically be disabled.


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