Welcome to the Support Zone for Tele-Support HelpDesk
System requirements and compatiblity
Hot Tips Knowledgebase
HelpDesk How To & Training Presentations
Submit on-line Inquiry Request
Check My Inquiry Status
Previous Full Installers
Download Last 3.2.1 full installer/update as-is no support
Download Last 220.127.116.110 full installer/update as-is no support
Download Last 18.104.22.1685 full installer/update as-is no support
Download 22.214.171.1249 full installer/update
Known Issues Open and Closed
You can also Login 5.0.0 support page for access to all downloads
Comming Soon 5.1.1 installer/update
You can also Login 5.1.1 support page and access all downloads
Evaluating our software:
First step, if you have not already done so, view our 15 minutes video presentation that will show you a basic overview of our software. How quick and easy you can create an inquiry from inception to resolution
FREE Full Featured 30 Day Trial
Second step would be download the evaluation with ALL features enabled. You can run as a STAND ALONE with built in CRM
or connect to your own ACT! CRM. Your Evaluation download will include an evaluation code for a period of 30 days from date the intallation code was issued. We recommend during the
download process when you are prompted to register, to complete this information as it will be required to provide you with FREE support services.
We would recommend scheduling a live demo after you installed the full evaluation on your system? Remember we are here to help you install as well,
then we can show you in real-time with your real-data the benefits of Tele-Support HelpDesk. Live demos usually take about 1 hour.
During Evaluation period:
All registered evaluations will be eligable for FREE technical support services that includes installation and configuration
during the initial 30 day period. We recommend you save time and let us take 30 minutes to walk you through the installation
and basic configuration so you are up and running quickly. We want to ensure you have a successful evaluation experience.
The evaluation is delivered with both ADMIN and USERS guides in PDF format. We also have on-line useful and most requested
training and how to presentations.
Service is another aspect of our business. We work to solve problems, answer questions, and be responsive to our customer's needs.
We have 4 options that include support services. From H.E.L.P. to Annual Care Plans.
H.E.L.P. is purchased by the hour. This time is valid for 1 year or until time is used (no roll-over). H.E.L.P. can be used for
any area relating to Tele-Support HelpDesk (training, how to's, technical support, upgrades, installs, etc..)
Care Plans are annual contracts that include
Support Services, rehost,enchancement, upgrades, training, automated email alerts and reminder, etc.. Benefits will vary
depending on the Care Plan you may choose.
Licensing for Tele-Support HelpDesk is concurrnet connection as oppsed to the more expensive 'named' user licenses.
Concurrent licensing gives you more value for the cost. You can purchase a 10 user Tele-Support HelpDesk, which means
10 connenctions at a time to the HelpDesk database. You can install 30 clients if you like, just 10 would be able to
connect at one time.
The license is coded to the computer host for security. Using the Host Name, Host Phsyical address (also known as NIC card or MAC address) and Host
computer id. Should any one or more of these id's change, your license will automatically void.
Rehosting (Moving) Tele-Support HelpDesk
BEFORE you move, rename or change out a NIC card on your licensed computer, contact our office for instructions
and cost that maybe associated with the rehost service.
Rehosting & General Policy
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Resource Dynamics, Inc.
Monday - Friday office holiday schedule
Email service: 8:am-5:00pm EST
Phone service: 9:am-5:00pm EST