Technical Support Request


Start Here:

GO-Global Knowledgbase Here

GO-Global Technical Notices Here


If you still need help or can't find your answer from the Knowledbase or Technical site, please fill out the form below. The fields with a * are required.

 
GO-Global Evaluation? * Is this a GO-Global evaluation?
GO-Global Version and Build?   See Cluster Manager, 'Help','About'
Example: 5.0.021965

If you can't open cluster manager, open latest log file
(begins with APS) \program files\graphon\go-global\logs


Technical Level?   What is your computer technical level?'
General Policy

Is this an existing issue?   Does this relate to an existing (open) inquiry?
      If YES, what
      is inquiry #?
  Enter your existing inquiry # if you know it.

Contact Name: *  
Title    
Company Name: *  
Address:  
 
City:  
State or Province:  
Zip or Postal Code:  
Country:  
Email: *  
Phone: *  
Fax:  

File Server O/S?   What is your File Server Operating System?
File Server have current Updates?   Does your File Server Operating System have current Windows Updates?
Was working, now not?   Is this a situation that WAS working and now is not?


Describe Problem
Please be as detailed as possible. Include what you were doing, where it happened, type of application, error messages, etc.
 

Please note: All information provided is for internal use only and will be kept strictly confidential.

NOTE: Please send via separate email the Support Request Wizard (SWR) from the cluster manager | help menu. If you are unable to run the cluster manager, please send us the current APS log file that includes the date/time the issue happened. Email to Support Team



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