GO-Global Inquiry Ticket Submission


Technical Support Request Please fill out the form below. The fields with a * are required. NOTE: Please send via separate email your latest GO-Global log file. It is located on your GO-Global file server in c:\program files\graphon\go-global server\log and begins with APS and ends with .html. Please make sure it is the latest one.


GO-Global Evaluation?	*	Is this a GO-Global evaluation?
GO-Global Version and Build?		See Cluster Manager, 'Help','About' Example: 3.2.1.4420 If you can't open cluster manager, open latest log file (begins with APS) and look near the top of the report for the version
Technical Level?		What is your computer technical level?'

Is this an existing issue?		Does this relate to an existing (open) inquiry?
If YES, what is inquiry #?		Enter your existing inquiry # if you know it.

Contact Name:	*
Title
Company Name:	*
Address:

City:
State or Province:
Zip or Postal Code:
Country:
Email:	*
Phone:	*
Fax:

File Server O/S?		What is your File Server Operating System?
File Server have current Updates?		Does your File Server Operating System have current Windows Updates?
Was working, now not?		Is this a situation that WAS working and now is not?

Describe Problem Please be as detailed as possible. Include what you were doing, where it happened, type of application, error messages, etc.
Please note: All information provided is for internal use only and will be kept strictly confidential.

NOTE: Please send via separate email your latest GO-Global log file. It is located on your GO-Global file server in c:\program files\graphon\go-global server\log and begins with APS and ends with .html. Please make sure it is the latest one.