Updates

If you have HelpDesk Version 3.1 already installed on your system, and wish to update to the most current build, even if it is still in an evaluation state, you may do so from the files listed below.

These files are to update your current Tele-Support HelpDesk Version 3.1 installation.

If you have VERSION 3.1.0.xx installed, you should NOT download these update files.
Contact our Support Team support@resource-dynamics.com for instructions to upgrade at no cost to current 3.1.

You should maintain your program files listed below by finding the files in your HelpDesk folders, right clicking on the main executable file, choose Properties, choose Version. If you see a newer version listed below, you should download and run the installation program for that item.

It is strongly recommended that you exit HelpDesk during the update procedure and make a safe backup of files before you apply updates.

Notice 1:  Windows XP Service Pack 2 Technical Notice
Notice 2:  Upgrading to ACT! 2005 or ACT! 2006 from Previous Versions

Free Hardware/Software Analyzer  -  Download the Belarc Advisor. This is a very good tool to analyze your hardware and software environment. Resource Dynamics recommends the use of this product but assumes no liability for its use. It does not update your system information.

Version / Date / File
Main Program Updates
TSHD31 Full Installer	This is the final full installer for version 3.1	3.1.2.127 07/17/06 Full Installer 3.1
TSHD31 Quick Update TSHD31 ver 3.1.2.127 HDConfig ver 3.1.2.20 InqStatPub ver 1.0.0.34 HelpDeskStart31 ver 3.1.2.1 HD31Client ver 3.1.0.7 HD31CRPE ver 3.1.0.6 HDPatch31 ver 3.1.0.20 HD31EscSvc_install ver 1.1.0.18 TPM.exe ver 3.1.0.9 HD31PostOffice ver 3.1.0.51	This is the quick update utility for HelpDesk 3.1 This utility will update executables where applicable. Download and save this executable to the main directory for HelpDesk3\Server, then run. This file ONLY needs to run one time from the server. Once your clients exit and logs back into HelpDesk, they will be prompted to apply the new updates to their local install.	TSHD31QuickUpdate TSHD31QuickUpdate version 3.1.2.11 posted 06/28/06
Other Program Updates
TSHD31 Connectivity Installer Includes ACTCMLink 1.0.0.11 Includes ACTDNLink 1.0.0.3 Includes GMCMLink 1.2.0.25 Includes SACMLink 2.0.0.14	This is the main installer/update for CMLinks. This will automatically update the CMLink file for each workstation and verify MDAC and MSJet Engine are current.	3.1.2.7 05/22/06 TSHD31Connectivity
TSHD31 Request License	To request a permanent 3.1.1 license file (must have valid purchase to obtain permanant license)	TSHD31RequestLicense
HD Client License	This file is required ONLY if you are currently running 3.1.0.xx and upgrading to 3.1.1. Run this file from a CLIENT workstation before you run TSHD31RequestLicense.exe	3.1.1.1 01/19/06 HDClientLic
DBUtil31	This is the main update for the DBUtility	3.1.0.5 02/01/06 DBUtil31 Update
TSHD31 MSSQL Install	This is the main installer that will convert Access to SQL There is additional cost associated with the MSSQL installer. Feature will be unlocked through a permanent license file	3.1.1.7 06/20/06 TSHD31MSSQL
TSHD31 GMSQL Install	Already built into the full evaluation to connect GMSQL database to Access HelpDesk There is additional cost associated with this modular. Feature will be unlocked through a permanent license file	0.0.0.0 06/28/06
Inquiry Status Publisher	Publish Inquiry data to your web site so customer's can check their status. Currently, this is a free bonus feature with version 3.1.0	3.0.0.58 02/17/06 InquiryStatusPublisher
TSHD31 Hot Tips Publisher	This is the main installer for Hot Tips Publisher. Will convert your rtf files to HTML. There is additional cost associated with the HTPublisher installer. Feature will be unlocked through a permanent license file	3.1.0.5 02/10/06 HD31HTPublisher HTPublisher Documentation
Crystal Reports	HelpDesk3 Default RPT's	Default Reports updated Mar 16, 2006
3.1.1 License Reset	License Reset Utility This utility requires a transaction code provided by Resource Dynamics. DO NOT run this utility until you contact our office for instructions	License Reset
Documentation
HD3.1 Admin Guide      (Copy to local drive to view)	Administrator's Guide Windows HelpFile Format Adobe PDF Format	10/09/05 HDAdmin31.chm HDAdmin31.pdf
HD3.1 Users Guide      (Copy to local drive to view)	Users Guide Windows HelpFile Format Adobe PDF Format	10/01/05 HDUsers31.chm HDUsers31.pdf