This page is for users that already have Tele-Support HelpDesk 3.2 installed on their systems.
Updating your currently installed Tele-Support HelpDesk couldn't be easier.
When you installed or upgraded to version 3.2, a special upgrade program was installed to the "Installers" directory in your HelpDesk server folder.
This program is
TSHDQuickUpdate32.exe.
Running this program will automatically log onto HelpDesk's distribution server, check for the latest versions
of all required HelpDesk files, and then download and install those files on your HelpDesk server. It's that simple.
If there are specific files that our support department wants to send you for any reason, will will email you a direct link to these files as required.
Resources and Tools
Free Hardware/Software Analyzer - Download the
Belarc Advisor. This is a very good tool to analyze your hardware and software environment.
Resource Dynamics recommends the use of this product but assumes no liability for its use. It does not update your
system information.
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Documentation
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Full Evaluation 3.2.0
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Full Install 3.2.0
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09/25/06
Full Installer
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Adminstrator's Guide 3.2
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Administrator's Guide 3.2
Adobe PDF Format
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09/25/06
HDAdmin32.pdf
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Users Guide 3.2
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Users Guide 3.2
Adobe PDF Format
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09/25/06
HDUser32.pdf
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Client Installer
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HDClient Installer
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10/23/06
HDClient Install
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Connectivity
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Connectivity / CMLinks
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04/19/2007
Connectivity
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Client License Set
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HDClient License
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10/23/06
HDClientLic
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Demo License Reset
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Demo License Reset
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09/25/06
Demo LicReset
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GMSQL Module
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GMSQL Module required to connect to Goldmine SQL database
Additional cost to obtain permanent license
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09/25/06
Included in full installer already
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HD Services
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HDServices
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04/10/07
HD Services
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HDSQL Module
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HDSQL Module used to convert access to sql
Additional cost to obtain permanent license
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09/25/06
TSHD32MSSQL
SQL Conversion over LAN
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Hot Tips Publisher 3.2
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HTPublisher converts from RTF to HTLM format
Additional cost to obtain permanent license
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09/25/06
HTPublisher
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Inquiry Status Publisher 3.2
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ISPublisher to pubish inquiry data
Additional cost to obtain permanent license
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03/06/07
ISPublisher
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