Tele-Support HelpDesk version 4.0 Tech Site

This page is for users that already have Tele-Support HelpDesk 4.0 installed on their systems and/or need instructions to upgrade to 4.0.

If you need to upgrade, and are entitled to 4.0 as part of your Super Bundle, please access the instructions below

Updating your currently installed 4.0 Tele-Support HelpDesk couldn't be easier.

When you installed or upgraded to version 4.0, a special quick update program was installed to your HelpDesk server folder. This program is TSHD40QuickUpdate.exe. Running this program will automatically log onto HelpDesk's distribution server, check for the latest versions of all required HelpDesk files, and then download and install those files on your HelpDesk server. It's that simple.

If there are specific files that our support department wants to send you for any reason, we will email you a direct link to these files as required.

Resources and Tools

Free Hardware/Software Analyzer - Download the Belarc Advisor. This is a very good tool to analyze your hardware and software environment. Resource Dynamics recommends the use of this product but assumes no liability for its use. It does not update your system information.

Documentation
Instructions to upgrade to 4.0	Upgrade 4.0 Instructions PDF Format	07/14/2008 Upgrade Instructions 4.0
4.0 upgrade Installer	version 4.0 upgrade installer This file will upgrade your licensed 3.2.1 to 4.0.0	09/03/2008 4.0.0.1000 version 4.0 upgrade installer
Quick Start for New Installations	Quick Start Guide 4.0 Adobe PDF Format	07/22/2008 Quick Start 4.0 PDF
Adminstrator's Guide 4.0	Administrator's Guide 4.0 Adobe PDF Format	08/05/2008 HDAdmin40.pdf
Users Guide 4.0	Users Guide 4.0 Adobe PDF Format	08/07/2008 HDUser40.pdf
TSHD 4.0 QuickUpdate	TSHD40QuickUpdate This will update ONLY a current verison 4.0 to the latest build This WILL NOT upgrade your system from 3.2.1 to 4.0 please see Upgrade instructions above	07/31/2008 4.0.0.14 TSHD4 QuickUpdate
DBUtil	DButil 4.0. Save into your main helpdesk4\server directory	07/28/2008 DBUtil 4.0.0.11
Crystal XI (release 2)	This will give you the option to use and print the supplied Crystal XI reports.See HelpDesk Administrator's Guide (above), Appendix F for details. Be sure to run the TSHD Quick Update above prior to running this update. WARNING..due to changes in Crystal Reports and Windows Updates, you may have an incompatiblity issue where you are unable to run Crystal Reports. If you have custom Crystal XI r2 reports that won't run from the REPORTS menu, you will need to run directly from your Crystal designer *If you do NOT have custom reports, we recommend that you DO NOT download these files. The supplied Crystal XI reports are exactly the same as the Standard reports already included in your \Reports folder Custom Report service available with cost, call for details	06/27/2008 Cystal XI run time installation (This file is approx 90 megabytes)
TSHD HDSQL Module ver 4.0 access to ver 4.0 sql	HDSQL Module This will convert your existing 4.0 ACCESS database to SQL database format. Purchase license required. Does NOT include MSSQL Server. Does NOT work with 'lite' version of SQL, needs FULL SERVER SQL version. Save in your HelpDesk4\server directory where your heldpesk4.mdb is located, then run. Exclusive access is required when running the conversion. PLEASE make a SAFE backup of your HelpDesk4.mdb before you convert.	07/14/2008 HDSQL Module w/instructions
TSHD 4.0 Reset	License Reset This will reset your existing 4.0 license back to demo.	06/30/2008 Reset40
TSHD 4.0 Database Scheme	Database Scheme Used to customize your own reports	09/18/2008 TSHD4DatabaseScheme
TSHD 4.0 License Service	License Service Tele-Support HelpDesk Licensing now runs as a service	09/11/2008 TSHD4License_Install.exe
TSHD 4.0 ACT! PlugIn	HelpDesk Viewer for ACT! This will allow ACT! 2007/2008/2009 users to view selected HelpDesk inquiries in a grid right inside of ACT! via a tab form.	09/08/2008 HelpDesk Viewer Viewer Documentation
TSHD ACT! PlugIn	Remote Lookup This will allow ACT!2005 - 2009 users to lookup selected contact record from ACT!	07/19/2006 ACT! LookUp Instructions Lookup executable

Tele-Support HelpDesk

Version 4.0 Updates