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Tele-Support HelpDesk


Version 4.1.0 Updates

Tech Notice 1 - ACT! requires framework v1.1

MAJOR CHANGE as of version 4.0: Crystal Reports no longer supported inside Tele-Support HelpDesk. Any custom reports you have created will still function, but outside of HelpDesk. You will need to run them directly from Crystal Reports. Due to End User License Agreement issued by owners of Crystal Reports, we can no longer legally provide the run-time files for free

MAJOR CHANGE due to changes from SAGE, in version 4.1.0 we no longer write to the NOTES tab in ACT!. Please see special instructions to use the HelpDesk Viewer

Updating Your 4.1.0 Tele-Support HelpDesk Software to the most current version

This page is for users that already have Tele-Support HelpDesk 4.1.0 installed on their systems and/or need instructions to upgrade to 4.1.

If you need to upgrade, and are entitled to 4.1.0 as part of your Super Bundle, please access the instructions below

Updating your currently installed 4.1.0 Tele-Support HelpDesk couldn't be easier.

When you installed or upgraded to version 4.1.0, a special quick update program was installed to your HelpDesk server folder. This program is TSHD41QuickUpdate.exe. Running this program will automatically log onto HelpDesk's distribution server, check for the latest versions of all required HelpDesk files, and then download and install those files on your HelpDesk server. It's that simple.

If there are specific files that our support department wants to send you for any reason, we will email you a direct link to these files as required.

Tele-Support HelpDesk and all addon applications and utilities are 32-bit

Resources and Tools

Free Hardware/Software Analyzer  -  Download the Belarc Advisor. This is a very good tool to analyze your hardware and software environment.
Resource Dynamics recommends the use of this product but assumes no liability for its use. It does not update your system information.
Instructions to upgrade to 4.1.0

Upgrade 4.0 to 4.1 Instructions PDF Format 03/01/2009
Upgrade Instructions 4.1
Instructions to upgrade to 4.1

Upgrade 3.2.x to 4.1 Instructions PDF Format 03/01/2009
Upgrade Instructions 4.1
Database Patch

RUN ME after installation this will ensure your database is patched with all the new tables

SAVE into your \server directory then extract and run the HDDBFix.exe
Database Patch
Quick Start for New Installations

Quick Start Guide 4.1
Adobe PDF Format
Quick Start 4.1 PDF
Version 4.1.0 Upgrade Installer

Upgrade Installer 4.1.0
Full Installer 4.1.0
Adminstrator's Guide 4.1.0

Administrator's Guide 4.1.0
Adobe PDF Format
Users Guide 4.1

Users Guide 4.1
Adobe PDF Format

DButil4.1 Save into your main helpdesk4\server directory
DBUtil 4.1
TSHD 4.1 Reset

License Reset
This will reset your existing 4.1 license back to demo.
Reset 4.1
TSHD 4.1 License Service

License Service
Tele-Support HelpDesk Licensing now runs as a service
TSHD41 License_Install.exe
ACT! PlugIn, HelpDesk Viewer & AutoLookUp

HelpDesk Viewer for ACT!
This will allow ACT! 2007 - 2011 users to view selected HelpDesk inquiries in a grid right inside of ACT! via a tab form.
This is a FREE plug-in designed by a third-party developer. We cannot guarantee 100% it will function in all environments. Please test this plug-in
HelpDesk Viewer


Copyright 2009 Resource Dynamics, Inc.