MAJOR CHANGE as of version 4.0: Crystal Reports no longer supported inside Tele-Support HelpDesk. Any custom reports you have created will still function, but outside of HelpDesk. You will need to run them directly from Crystal Reports. Due to End User License Agreement issued by owners of Crystal Reports, we can no longer legally provide the run-time files for free
MAJOR CHANGE due to changes from SAGE, in version 4.1.0 and up we no longer write to the NOTES tab in ACT!. Please see special instructions to use the HelpDesk Viewer
This page is for users that
already have Tele-Support HelpDesk 4.1.1 installed on their systems and/or need instructions to upgrade to 4.1.1
This is a PAID feature upgrade. If you have an active maintenance contract, the upgrade is FREE. Call for your upgrade code
If you need to upgrade, and are entitled to 4.1.1 as part of your Super Bundle, please access the instructions below
Updating your currently installed 4.1.1 Tele-Support HelpDesk couldn't be easier.
When you installed or upgraded to version 4.1.1, a special quick update program was installed to your HelpDesk server folder.
This program is
TSHD41_QuickUpdate.exe.
Running this program will automatically log onto HelpDesk's distribution server, check for the latest versions
of all required HelpDesk files, and then download and install those files on your HelpDesk server. It's that simple.
If there are specific files that our support department wants to send you for any reason, we will email you a direct link to these files as required.
Tele-Support HelpDesk and our addon applications and utilites are 32-bit
Resources and Tools
Free Hardware/Software Analyzer - Download the
Belarc Advisor. This is a very good tool to analyze your hardware and software environment.
Resource Dynamics recommends the use of this product but assumes no liability for its use. It does not update your
system information.
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Documentation
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Version 4.1.1 Full Installer
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Full Installer 4.1.1.1251
requires a 4.1.1 activation code
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07/14/2011
Installer 4.1.1
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Adminstrator's Guide 4.1.1
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Administrator's Guide 4.1.1
Adobe PDF Format
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10/11/2010
HDAdmin4.1.1 pdf
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Users Guide 4.1.1
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Users Guide 4.1.1
Adobe PDF Format
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03/23/2010
HDUser4.1.1 pdf
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RESET license version 4.1.1.
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Reset 4.1.1.
Adobe PDF Format
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03/03/2010
Reset 4.1.1
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HelpDesk 411 Connectivity Utility
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Contact Manager Links
Update the CMlinks for ACT!, Goldmine,
MSOutlook, BCM and Stand Alone
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11/01/2010
Connectivity Utility
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HelpDesk Viewer PlugIn
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HelpDesk Viewer for ACT!
This will allow ACT! 2007 -> 2012 users to view selected HelpDesk inquiries in a grid right inside
of ACT! via a tab form.
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03/03/2010
HelpDesk Viewer
Instructions
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HD Modules
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Troubleshooting utlity
Please DO NOT download this file
unless instructed by RDI's Support Team
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08/17/2010
HDModules
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HelpDesk411 blank database
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Please DO NOT download this file
unless instructed by RDI's Support Team
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09/23/2010
411 Blank Database
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