Tele-Support Helpdesk
Technical Support Request
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HelpDesk Evaluation?
*
Yes
No
Is this an evaluation?
HelpDesk Version?
*
3.2.0
3.2.1
4.0.0
Other
See splash screen or 'Help','About'
Build
See splash screen or 'Help','About'
Serial #
If licensed, what is serial #? See 'Help','About'
Technical Level?
Beginner
Intermediate
Advanced
Other
What is your computer technical level?'
Is this an
existing issue?
No
Yes
Other
Does this relate to an existing (open) inquiry?
If YES, what
is inquiry #?
Enter your existing inquiry # if you know it.
Contact Name:
*
Title
Company Name:
*
Address:
City:
State or Province:
Zip or Postal Code:
Country:
Email:
*
Phone:
*
Fax:
Contact Manager
ACT!
GoldMine
GoldMine (SQL)
TeleMagic
Stand Alone
Other
What contact manager are you using?
Contact Manager Version
What contact manager version do you have?
Contact Manager Comments
Additional comments re contact manager?
Workstation O/S?
What workstation Op System do you have?
File Server O/S?
What is your File Server OS?
Describe Problem
Please note: All information provided is for internal use only and will be kept strictly confidential.
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