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We offer several options for supporting Tele-Support HelpDesk. They range from "program updates" (included in every purchase) to
support plans that include many support hours and automatic update and feature upgrades to your program.
By far, the most popular is the "Super Bundle" described below.
Please view the complete description and plan comparison matrix.
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Super Bundle (Gold) plan is our Premium Support option. It is by far the best value for a worry free installation and by far the best value we offer for keeping your installation running smoothly and keeping your installation updated and current with the latest features, bells and whistles.
The Super Bundle is a one year contract which is renewable upon contract expiration date.
The Super Bundle includes:
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20 Hours of telephone and email technical support during the contract year.
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FREE upgrades for ONE YEAR. All upgrades, including new features in our basic program, will be provided at no cost. At least one feature upgrade is guaranteed during your contract year.
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Special Rate for renewal when purchased on or before expiration date.
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The "Super Bundle" is available for purchase at the published price during up to 30 days after your initial HelpDesk purchase. It may still be purchased at a later time but prices will vary. Please call for quotes after 30 days from initial HelpDesk purchase.
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Approximate summary of prices for our Super Bundle
30% of List Price for first 30 days from date of product
purchase or prior to renewal date ($750.00 minimum)
40% of List Price for 31 to 120 days from date of product purchase
or after renewal date expired ($995.00 minimum)
50% of List Price ($1,250.00 minimum) thereafter up to 120 days
before announced date of new version.
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Prepaid Support by the Hour
Support may be purchased by the hour. Purchased time is good for one year from date of purchase.
Hourly prepaid blocks may be purchased as follows:
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Prepaid
Hours
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Cost per
Hour
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1
2
4
5+ |
$140
$120
$110
$100
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Upgrade Policy and Pricing
Periodic updates (bug fixes, etc) are free for downloading for your current version. These are posted on our web site.
Upgrades, on the other hand, are FEATURE UPGRADES. This is usually indicated by a version changing in number from 2.1 to 2.2, or even 2.2 to 3.0. If you are NOT currently under a Super Bundle contract where upgrades are included, upgrading will come at a cost.
In order to purchase an upgrade without the Super Bundle, prices may be as follows. Call for exact quotes as the following is approximate.
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1. |
Major Version Upgrades (without Super Bundle)
COST = estimated 50% of List Price ($1,250.00 minimum)
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Major Version Upgrade + Super Bundle for coming year
COST = estimated 65% of List Price ($1,625.00 minimum)
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3. |
Telephone Support
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