|
What our customers say
You can tell a lot by what customers say about a product.
|
|
Amber Melenyzer, ATR, Inc., Spring, TX
"Ronda,
I just wanted to tell you that Nicholas Popp, your Technical Support Manager has done a fabulous job helping me and my coworkers today. We recently upgraded to the 3.2 version and I have had many questions and suggestions that I have been bombarding with in the form of emails all day today.
He is very pleasant to speak with over the phone, and very helpful with his emails. I enjoy working together with him to get all our issues here at ATR resolved. I appreciate all the help he has given me and others at my company!
Jacques Sauve, Adaris Technologies Inc., Sainte Therese Quebec, Canada
"As a Novell Gold Partner, we are called upon on a daily basis to support
complex network installations.
Tele-Support HelpDesk is central to the way we do
business with our customers. It allows us to keep track of all calls
and requests, to easily refer tickets to any consultant, and to
precisely monitor the time spent on these tickets. Additionally, it
helps us build a knowledgebase of all our experiences, which is
easily searchable on any word.
Another sign of a great software is how little support
it requires - HelpDesk has been very
stable and reliable. What little support we did need from
Resource-Dynamics has been very professional, quick
and effective.
I recommend Tele-Support HelpDesk to
anyone looking for a professional helpdesk solution."
Timothy Johnson, Computer Support Services, Springfield, Mass.
"Tele-Support HelpDesk is powerful stuff. My 30 user helpdesk
staff depend on this program
throughout the day to help make our customers 'happy campers'.
It's nice to know there are other companies out there that truly
care about customer satisfaction and service."
Bruce Pershke, Pershke Business Development, Goodlettsville, TN.
"My customer, a software development company, have a 20 member support
staff using HelpDesk to manage calls and inquiries from
customers. The knowledgebase alone has saved them tons of
wasted time the used to take answering the same questions over and
over. Management has accurate information to use for staffing
and addressing key issues, and communications between support reps
and customers has greatly improved.
Linda Coene, RAM Software Services, Wexford, PA.
"We are quite happy with the new enhancements. That it ties into our contact
manager has saved us a lot of time. We are working with 10 users and
the speed is great. Thanks for all of your help in getting us
started and solving some of our initial problems. We always knew
that we could count on a quick and acceptable response from your
company."
Tim O'Neill, H&L Australia Pty Ltd, Victoria, Australia
"I would like to thank you for your excellent level of support
over the years, you guys have just been great. You have a fantastic product, and
hopefully I will have the opportunity to work with you again."
Sally Ruthers, Ruthers Computer Depot
I would like to first tell you that your application TeleSupport Helpdesk is great,now that I have it running.
Second, I would like to personally thank Lynn in your support department for working with me through a webex to speed up my installation time. I am not one for reading manuals unless I have to. Most places don't offer support or is limited on free items and tell you to read the manual, but with your company was just the opposite. Lynn treated me like a paying customer and went out of her way to assist and didn't hesitate to quickly resolve my problems, which where not real problems. She was very knowledgeabe of the workings of the product and even appeared to have advanced salesperson like qualities, very customer oriented.
This first hand service makes me very happy that I'm on the right track for a customer service solution for my small company.
And to the team that put together your video demo, very nice presentation.
|
|
|
