Preview of new feature included in  in Tele-Support HelpDesk 4.1. 'Advanced Time and Material Billing'  This is an included feature of Tele-Support HelpDesk 4.1. This feature allows you to enter one or more associated costs to an inquiry ticket. Build a 'rate table' that offers a flexible rate schedule to meet most any need. Use a combination of rate types. You can bill by user, type of service, type of client, individual negotiated rates by customer, fixed material based costs, or time based costs. It will create statements that can be used for billing. If you use QuickBooks, we have an optional "add-on" HelpDesk to Quick Books Link which allows the time/material billing information to flow into Quick Books. See sample video of this powerful feature. Time and Material Billing is standard and included in HelpDesk 4.1. HelpDesk to QuickBooks Link is a new add-on for Tele-Support HelpDesk. This program will directly link, with many options, HelpDesk time and material data and create invoices, estimates, or sales orders with extra option to create new customer records in QuickBooks. Coming soon. Resource Dynamics, Inc. 888-633-1020 727-367-1020 www.resource-dynamics.com