Taking Customer Service back to Customer Service
RESOURCE DYNAMICS, INC.
Helping Customers Help Customers since 1994
Hello HelpDesk Family:
It's been several years, we are soon completing development to upgrade our software with some major changes, all for the good!
If you have upgraded recently to Total Support HelpDesk, you have already seen our re-branding.
Our new Total Support HelpDesk, coming later this year.
NEW SQLLite database instead of the MS ACCESS database, we will continue to support full SQL Servers. . .
NEW We will be moving away from the UDL files to connect with the database..
NEW Simplified installation. No more client install. Clients just need to browse to the server and run the HelpDeskStart.exe from the server directory which will copy appropriate files to local machine as needed. No more required server directory. Database server takes on the roll of the share.
NEW Remote users of HelpDesk would only require a single TCP/IP with port 'x' to be opened on the firewall. Data will be encrypted between client and server.
NEW Compatibility with Act! WEB clients (not included in initial release)
As more details become available, we will be happy to share with you.
Thank you again for being part of our HelpDesk family and we look forward to our continued relationship,
Resource Dynamics, Inc.
Keeping Track of Support Calls and Emails with Tele-Support HelpDesk
Helping Our Customers Help Their Customers Since 1994
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