Since 1994, we have been helping businesses all over the globe with their customer service needs with Total Support HelpDesk.
Since 2005, we have been partnered with GraphOn, to provide their windows web-enabling solution for accessing your Window applications. Your APPS, anywhere - anytime!
Total Support HelpDesk comes with a built-in contact manager, giving you that all-in-one solution for Sales, Service, & Marketing. Working together to streamline your business and connects your customer data to help you build relationships, increase productivity, and improve customer engagement.
If you already have a contact manager, such as Act!, Microsoft SQL Contacts, or any contact database which has an ADO OLEDB driver (such as Oracle, SQL Server, Sysbase ASE,) we integrate as a HelpDesk Add On.
Our HelpDesk software solution will help you keep track of your customers from inception to resolution with all the bells and whistles in between!
Designed for full Customer Service Management, including Call/Email Tracking, Contract Tracking, Time Tracking, Task Manager, Work flow, Time & Materials Billing, Bug Tracking, RMA Tracking, Reporting, and so much more...
GO-Global delivers reliable, secure, low-cost multi-user access to Windows© applications from any location, device, or operating system without using Microsoft©: Remote Desktop Services (RDS) or Windows' multi-session functionality. GO-Global customers can run applications on a centralized host, easily apply their corporate brand to their GO-Global implementation, and secure end user application access with strong encryption and two-factor authentication. To end users, applications appear as though they are running locally, with all features, functions, and branding retained.
GO-Global is the only remote access vendor that enables published Windows applications to be authenticated by IODC identity providers like Okta and Microsoft © Active Directory Federated Services (ADFS).
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