Total Contacts & HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Service, and EMarketing. Contact Manager: Manage, organize and store customer contact information in a secure database. Interaction Tracking: From inception to resolution, keeping track of every call and email relating to Opportunities, Sales, Support, & eMarketing all linked directly to your customers contact record for quick access. Lead Management: Opportunities allows you to track prospect lead from initial quote to final sale